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"At least one signature has a problems"

November 12, 2018, 10:46 pm
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I Opened a document .pdf  already signed by a colleague of mines with Adobe

 

Showing the subjected warning about the signature present on it. The user certificate signature has been generated in our internal CA.

 

 

I have added the certificate that was used to apply the digital signature into Adobe’s list of Trusted Identities by following these steps:

  • Click on “Signature Panel” button on the left hand side of Adobe Reader / Acrobat
  • Right click on the listed signature
  • Click on “Show Signature Properties”
  • Click “Show Certificate button” (under the summary tab)
  • Click “Trust” tab
  • Click “Add to Trusted Identities”
  • Adobe Security window opens, click “OK”

 

  1. But i need to know why it is required.?
  2. Is there any other option available to trust the certificate Provide to the Trusted Identities inside adobe application.?
  3. How to resolve this on the enterprise wide to arrest this issue completely. ?
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Trouble Redacting

January 3, 2019, 10:27 pm
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When I attempt to redact text in certain PDF's, I am able to select the text to redact and apply the redaction, however, it not only leaves the black redaction over the selected text area, it also makes the rest of the document white (blank). So, I just end up with a black line on the page.  It happens on documents that I have printed as a PDFs (i.e. emails) and I want to remove email addresses. I've tried to "recognize text" and it made no difference.  Any suggestions on how I can get back to standard redaction?  Thanks in advance.

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Signing document stuck in "retrieving your information"

January 4, 2019, 12:15 pm
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I'm not sure if my electricity going out and shutting down my computer caused something to happen, but I've never had this happen before. I am trying to use a signature but I'm getting the four little squares spinning and on the column on the left it is stuck in "Retrieving your information." I tried uninstalling Acrobat and reinstalling and it still happens. I'm on OS 10.10.5 running Acrobat 18.011.20063.

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Using the same digital signature for all devices

January 4, 2019, 2:40 pm
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Hi!

I have Adobe Acrobat Pro DC. I can set up my digital signature on the desktop and I have several signatures there. I have downloaded 1. Adobe Fill and Sign, 2.Adobe Acrobat, 3. Fill. I have put in the same login and password. I am successful at logging it. My issue is the with having the digital signatures option on these devices. Is this possible. I see regular 'signature', which is unique to the phone app (meaning I cannot see it on my desktop). How do I get all the devices to have the same digital signatures. Am I using the wrong apps?

Thank you,

Kelly

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Why is my signature suddenly gone?

January 28, 2016, 2:04 pm
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I had a saved signature in Adobe that whenever I needed to sign a doc, I clicked "place signature" and an image of my signature was available to drag onto the doc. Now, when I try, it's saying "To begin signing, choose the 'Drag New Signature Rectangle' button, and then drag out the area where you would like your signature to appear." I don't understand where my signature went. I have been using it for years. I can still place my initials. What is going on?

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Re: Send for Signature Error Message: Could not Send

April 30, 2018, 6:05 am
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Hi Tariq,

 

I have the same error message below when using my Acrobat Pro DC subscription to sign a document.

 

Below error appears, but the link you sent is asking to set up a free trial.

 

Please could you help?

 

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How to protect some input fields of one PDF when sent to a customer?

September 11, 2012, 3:22 am
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Hi,

 

our company has a rather delicate problem. I think an example would be the best explaination:

 

• A salesperson and a customer discuss a tender over telephone.

• The salesperson fills out fields in a tender-PDF such as customer name, company, prices etc.

• Some fields might not get filled in during this conversation. This is just how it is and can't be changed for several reasons. The PDF thus has to be sent to the customer for completion.

• Now, when the PDF is received by the customer, we don't want the him/her to be able to change some of the fields, i.e. the agreed price fields. He/she should be "locked out" of those.

 

So, we have a problem: the PDF will have to be fully accessible to the salesperson, but not to the customer, who receives the PDF with some fields in a "locked" state.

 

Is this even possible to acheive? Any help would be most welcome.

 

Johan

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Why can't i sign a 3d PDF?

January 9, 2019, 10:36 am
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I'm having an issues signing 3d PDFs. I have a certificate provided by my employer which works just fine when I sign regular PDF files. However when i try to sign 3d PDFs generated using Solid Works i can't. I don't get any kind of error message, but when I try to drag a signature box nothings happens.

I've tried it with multiple files I've generated with no luck. The file properties say that the signing is allowed. I've try signing 3d PDFs I've found online and those seem to work fine. Any idea why this is happening? I've reached out to Solid Works and they haven't been able to help.

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My signature suddenly isn't working properly when trying to attach/paste it...

January 9, 2019, 10:59 am
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My signature suddenly isn't working. It shows as an option, but when I select it, it switches to "AB" for typing and does not have my signature showing like it should (been using this for YEARS, this is a new issue)

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How do I have my signature saved across desktop and mobile?

January 9, 2019, 12:40 pm
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I saw that once logged in to the Document Cloud, I could hit Save on Adobe Fill & Sign on my phone (iPhone) and that it would be accessible across all platforms.  I don't see them syncing though.  Does anyone know if this is possible??

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Need help creating a form that can be filled out, then signed by 2 others

January 9, 2019, 1:31 pm
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I am new to Adobe, and am trying to create a form for employees to use to request PTO/time off. We need the form to be a fillable-pdf, where the employee fills in their time off request details, then submits it to their supervisor for approval, then goes to HR for processing. It will require a signature at each level before being considered complete.

 

At the moment, we have the form created, and all the fields identified, named, and marked as to who should sign it  (i.e. sender, signer, signer2, etc)  - but when the employee fills it out and sends it to their supervisor, all of the supervisor and HR fields are gone, so when the supervisor receives it it cannot be electronically approved and signed.

 

I have used Adobe sign to create and submit documents for signature on a one-off basis, but this document needs to be more of a template form that can be saved locally for each employee to use when they need it. I don't want the employees to be able to edit anything other than what they have permission to, and training everyone to add a signature box before submitting it to their supervisor each time they want to use the form would not be feasible.

 

Is there a way to program a document to know there are multiple layers of input required? What am I missing?

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how can I retrieve my security password?

January 9, 2019, 4:27 pm
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Suddenly, any pdf I download and try to save to my computer says I don't have authority to re-save. Same PDF sources I've downloaded from for years.  I didn't change anything, but when I try to change the security setting it says I need a security password, and I have no clue what that might be....

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Add multiple certificate signatures to the same document

January 10, 2019, 11:40 am
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I have a need to sign multiple pages of a document with a SSL Certificate backed signature. The current scenario is that each time I add the a signature to the file I have to save the file. I can overwrite the same file over and over but as I do this it seams to take longer and longer to save. Is it possible to apply all the signatures and then do a single save?

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Problema firma digital

January 11, 2019, 8:29 am
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Hola,

tengo problemas al firmar un formulario hecho por la generalitat de Catalunya. Termino de rellenar el formulario, firmo con Adobe Acrobat en el espacio que ya viene preparado para la firma. Hasta aqui no hay problema, valida la firma y justo al validarlo, sale un error diciendo que el archivo se ha firmado y después ha sido modificado.

No sé si es posible que haya un archivo corrupto dentro de mi ordenador y hace que los PDF no funcionen bien o qué puede ser.

Tengo archivos antiguos firmados con la misma firma, que en su dia no me dieron problemas, y si los abro ahora, me dice lo mismo, que se han firmado y han sido modificados posteriomente.

 

Alguien sabe cómo puedo solucionarlo?

 

Saludos.

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Reader Extended PDF in Adobe 2017 Doesn't Seem to Work Correctly

January 11, 2019, 9:59 am
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I have a form that was created with Adobe Livecycle ES4. I need it to be able to be signed by all of the following:

Adobe Reader DC

Adobe 2017 Standard and Pro

 

However, when I enable Reader extensions, when I click on the signature field in DC nothing happens. The normal pop-up to choose a signature doesn't show at all. I can edit the PDF, but not able to sign. I also can't sign the same form in Adobe 2017 Standard or Pro I get the below error.

 

 

An important note: If I apply the Reader extensions to the same form from Adobe XI Pro than everything works fine. I can sign it from DC and both 2017 Standard and Pro. So it is an issue strictly with Adobe 2017 Pro applying the reader extensions.

 

Please let me know if you need more information.

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no cloud based digital signature option available with "fill & sign" (Adobe Acrobat Pro DC)

January 11, 2019, 11:52 am
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I have an Adobe Acrobat Pro DC subscription (including AdobeSign) and a cloud based digital signature from InfoCert on a WIN10 system.

My problem is that the fill & sign option neither in the document cloud nor in the desktop app provides for the "add a digital signature" option when pushing the sign button? I have allowed for all digital signature workflows and all cloud-based digital signature providers in the account settings "signature preferences" by checking all boxes.

The "send for signature" allows me to sign cloud-based - however only if a third party is also signing. I would have expected the fill&sign function to allow me to sign documents by myself - using the cloud based digital signature.

Thank you very much for your support!

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How do I sign a document multiple times and save only once?

January 20, 2017, 2:23 pm
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Adobe standard XI. Every time I sign a document I have to save it. I need to sign many documents in multiple locations within the forms we use pretty much all day. How do I sign in multiple locations with my digital signature and save the file only when I am done?

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How can I share my digital signature with another user at another physical location?

July 8, 2013, 10:08 am
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How can I share my digital signature with the rest of my company at another location?

 

Here is a little more info - I created an export to which the extention is a .fdf, I then emailed it to the home office, where we tried to import it. It appears as if I can in fact see it, but the signature is NOT available for use? I feel like I have done something incorrect as there isn't any secruity questions asked.

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Adobe Acrobat Pro vs Adobe Sign? Same thing?

January 15, 2019, 7:05 am
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Is Adobe Acrobat Pro the same e-signature function as Adobe Sign?  Or, are they tow different products?

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Sign with Digital ID window is hidden/missing,

January 15, 2019, 7:13 am
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DOD client running 19.10.20064 on Windows 10 Army Enterprise Dell laptop. On this particular machine, whenever the user adds the certificate tool, clicks "digitally sign" and draws a box, everything below File, Edit View Window Help menus grays out/darkens but the "sign with a digital ID" window containing certificates is not visible in the Adobe window not anywhere else on any monitors. Clicking anywhere in the Adobe window dings like there is something in front of it but it's not there and the only way to close out is through task manager. This happens with any PDF file the user opens.

 

Additionally, clicking Fill and Sign does not prompt the user to type and create a signature. all options for that tool are grayed out.

 

Lastly, occasionally a program called acrocef.exe runs when DC runs and something about this program freezes DC and I have to end DC then end the acrocef in order to reopen DC.

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